If your Ryoko is not connecting to the internet automatically and no service text is being displayed on Ryoko screen, you might be experiencing data connectivity issues.

Please press the “MANUAL NETWORK SELECTION” question tab below and complete the steps listed there.

If that does not help, please press the “MANUAL SOFTWARE UPDATE” question tab below and follow the instructions. We apologise for the inconvenience.

Before proceeding please connect to the Ryoko network and enter the Ryoko web management system. Find out how to do these steps below.

• Insert the pre-paid SIM card provided in the package into your Ryoko 4G device. The provided SIM card comes in 3 different sizes: standard, micro & nano. Use the standard size!
• Turn on the Ryoko 4G hotspot by using the power button (press and hold);
• Connect Ryoko 4G hotspot to your smartphone or other device by using one of these two methods:

Once you are connected, please log in the Ryoko web management system.

How can you access Ryoko web management system? Please follow the instructions below.

• Make sure that the connection between the 4G Hotspot and the device used to access the Internet is working normally.
  

  Note: you will not be able to access Web Management if not connected to the Ryoko 4G Hotspot!

• Open the browser on your device and enter http://192.168.0.1 in the address box (if you are using PC / laptop / mac) or http://192.168.0.1/index.html (on any mobile device).
• Enter your username / password (default: admin) to log into the web management page. If you have any difficulties, please contact the customer support team.

Ryoko portable WiFi hotspot automatically connects to the best local 4G LTE network available. However, sometimes the default option causes connectivity issues and the alternative option would be preferable. The video above shows how to conduct a manual network selection for your Ryoko mobile hotspot.

Please follow these steps:

STEP 1
Please open the Ryoko web management system>. If you are unsure how to do it, please follow the more detailed instructions in the “WEB MANAGEMENT ACCESS” question tab below.
STEP 2
[00:06 - 00:12] At the centre of the screen you will find the “Network Settings” section. It has two options: “Network Settings” and “WiFi Settings”. Please press the “Network Settings” option.
STEP 3
[00:12 - 00:17] On the left of the screen you will see three tabs: “Connection Mode”, “Network Selection” and “ApN”. Please press the “Network Selection”.
STEP 4
[00:17 - 00:23] Please select the “Manual” network selection method and then press the “Search” button on the right.
STEP 5
[00:23 - 00:38] Please wait for a couple of moments. After the search is completed you will be presented with a list of all the networks that are currently available to you. Please select any one of them you prefer and press the “Register” button at the bottom right of the screen.
STEP 6
Congratulations! You have manually selected a different 4G network. Tip! If connection was not established, please use any other available network Please check if the connectivity issues have been resolved. If they still persist please follow the instructions in the “MANUAL SOFTWARE UPDATE” tab.

The connectivity problems may be caused by the out of date Ryoko software. The video above shows how to conduct a manual software update for your Ryoko mobile hotspot.

Please follow these steps:

STEP 1
Please open the Ryoko web management system. If you are unsure how to do it, please follow the more detailed instructions in the “WEB MANAGEMENT ACCESS” question tab.
STEP 2
[00:00 - 00:04] Please press the “Advanced Settings” button in the web management system. You can find it at the center top of the screen.
STEP 3
[00:04 - 00:10] Please press the “Update” button. You can find it on the left.
STEP 4
[00:10 - 00:14] At the top of the screen you will find the “Check New Version” section. Please press the button “Check”.
STEP 5
[00:14 - 00:26] When prompted with a pop-up “would you like to continue?” please press “yes”. Wait for a couple of moments. When prompted with a pop-up “Do you want to update?” please press “yes” again.
STEP 6
[00:26 - 00:38] Wait for the update to be completed. In the following pop-up press “OK”. Wait for your device to restart and log in to the web management system once more.
STEP 7
[00:38 - 00:46] Congratulations! The update is finished. However, you still need to restore the factory settings. Please press “OK” and then press the “Advanced Settings” button.
STEP 8
[00:46 - 00:51] At the bottom left of the screen you will wind the “Others” button. Please press it.
STEP 9
[00:51 - 00:59] Please press the “Reset Factory Settings” button. You will find it on the top right of the screen. Please press “Yes” on the following confirmation pop-up.
[00:59 - 01:03] You are all done! Please check if your connectivity issues have resolved. If they still persist, please select a different network using the same instructions. If that does not help please contact our customer support at

You can connect Ryoko to your smartphone, laptop, tablet, personal computer or even a smartwatch. Ryoko can connect to up to 10 devices at once.

Ryoko works in 139 countries. Here is the full list of countries in which you can use Ryoko device:

Anguilla	Antigua And Barbuda	Argentina	Armenia	Aruba	Australia
Austria	Azerbaijan	Bahamas	Bahrain	Barbados	Belarus
Bolivia	Belize	Bermuda	Bolivia	Bosnia And Herzegovina	Brazil
Virgin Islands, British	Bulgaria	Cambodia	Canada	Cape Verde	Cayman Islands
Chile	China	Colombia	Congo, Democratic Republic	Costa Rica	Croatia
Cyprus	Czech Republic	Denmark	Dominica	Dominican Republic	Ecuador
Egypt	El Salvador	Estonia	Faroe Islands	Finland	France
Gambia	Georgia	Germany	Gibraltar	Greece	Greenland
Grenada	Guatemala	French Guiana	Guyana	Haiti	Honduras
Hong Kong	Hungary	Iceland	India	Indonesia	Iraq
Ireland	Israel	Italy	Jamaica	Japan	Jordan
Kazakhstan	South Korea	Kosovo	Kuwait	Kyrgyzstan	Latvia
Lebanon	Liechtenstein	Lithuania	Luxembourg	Macao	Macedonia
Malaysia	Malta	Mauritius	Mexico	Moldova	Monaco
Montenegro	Montserrat	Morocco	Myanmar	Nepal	Netherlands
Netherlands Antilles	New Zealand	Nicaragua	Norway	Oman	Pakistan
Palestinian Territory, Occupied	Panama	Paraguay	Peru	Philippines	Poland
Portugal	Puerto Rico	Qatar	Romania	Russian Federation	San Marino
Saudi Arabia	Serbia	Seychelles	Singapore	Slovakia	Slovenia
Suriname	South Africa	Spain	Sri Lanka	Saint Kitts And Nevis	Saint Lucia
Saint Vincent And Grenadines	Sweden	Switzerland	Taiwan	Tajikistan	Tanzania
Thailand	Tunisia	Turkey	Turks And Caicos Islands	Ukraine	United Arab Emirates
United Kingdom	United States	Uruguay	Uzbekistan	Holy See (Vatican City State)	Venezuela
Vietnam

• Insert the pre-paid SIM card provided in the package into your Ryoko 4G device;
• The provided SIM card comes in 3 different sizes: standard, micro & nano. Use the standard size!
• Turn on the Ryoko 4G hotspot by using the power button (press and hold);
• Connect Ryoko 4G hotspot to your smartphone or other device EITHER BY:
• pressing WPS button twice and scanning a QR code which appears on Ryoko screen with your smartphone OR
• connecting your smartphone or other device to the now visible “Ryoko” network. It will have the same name as SSID visible on your Ryoko screen. The password is marked as “key” on your Ryoko screen (to see SSID and the password press the WPS button once).

That’s it, you are now connected to Ryoko portable WiFi hotspot!

If you wish to see a more detailed guide, please download the user manual below:

Download the user manual

We can help you to top up your data. Please contact us at [email protected] and let us know your Ryoko order number. We will be able to assist you. Afterwards we will send you a link: you will use the link to choose a Viaota data plan and top up your data.

IMPORTANT: We strongly recommend that you change the default SSID and Wi-Fi key to keep your data secure!

The default Wifi network name and Wifi network password are printed on the label inside the device and can be seen once the battery is unmounted.

Alternatively, you can always check your current SSID and password by turning on your Ryoko device and pressing the WPS button once: the information will be visible on the screen. The password will be marked as “key” on your Ryoko screen.

You can manage your 4G hotspot through (which includes changing your WiFi name and password) through the Web Management System.

• Make sure that the connection between the 4G Hotspot and the device used to access the Internet is working normally.

Note: you will not be able to access Web Management if not connected to the Ryoko 4G Hotspot!

• Open the browser on your device and enter http://192.168.0.1 in the address box.
• Enter your username and password (default: admin) to log into the web management page. If you have any difficulties, please contact the customer support team.

While in Web Management page you can:

• Check your data usage, connection speed, network settings & connected devices;
• Change SSID & password;
• Change your connection mode;
• Restore Ryoko 4G Hotspot factory settings.

• Log in the Web Management System (look above to see the detailed instruction on how to do it).
• While in Web Management go to the Network Settings > WiFi Settings.
• You can change your Network Name (SSID) and password there.

• Log in the Web Management System (look above to see the detailed instruction on how to do it).
• Look for the “Modify Login Password” option at the top of the screen. Press it.
• You can change your Web Management System password here.

To save Power, your Ryoko device’s Wifi sleep mode feature is designed in order to turn off Wifi when there haven’t been connections for some time. You can press the power button to turn on the Wifi again. Alternatively, you can disable this feature, although this may impact battery life:

• Log in the Web Management System (look above to see the detailed instruction on how to do it).
• Go to “Advanced Settings.”
• Go to the “Power-Save” tab.
• Choose your desired “WiFi Sleep” setting from the drop down list. You can disable it entirely.

If the Ryoko device is on, and the internet is not working, please proceed with the following instructions:

• Restart your device.
• Check if you are not in a "no-signal" area.
• Manually change the local network.

Ryoko portable WiFi hotspot automatically connects to the best local 4G LTE network available. However, sometimes an alternative option would be preferable. Check the question below to learn how to manually change your local network.

• Log in the Web Management System (look above to see the detailed instruction on how to do it).
• Turn OFF the Connection in the “Connect Status” box.
• Go to “Network Settings”.
• Click the “Network Selection” tab, choose the “Manual” option and click “Apply”.
• Wait for a few minutes for Ryoko to search for available local network providers. After
• The scan you will be able to choose which network you can switch to.
• After you are done, go back and turn ON the Connection in the “Connection Status” box.

In case you forget the username, password, or SSID you have set, you can restore the settings to the default factory settings. To do so, simply press and hold the RESET button until the 4G Hotspots restarts. Alternatively, you can do this via the Web Management Page.

Yes, you can insert any SIM card and use it with your Ryoko device.

Viaota is a mobile internet access service that works together with Ryoko. Your Ryoko comes with a prepaid Viaota SIM card, which contains 500 MB of free data.

Viaota provides a stable 4G/LTE internet connectivity on the global level. Reliably stable 4G/LTE data speed, constant coverage & zero freezes are just a few of the perks of using Viaota.

START:
If your Ryoko package includes a Viaota SIM card, you do not need to take any additional steps: the service provision starts once you insert a new Viaota Card into your Ryoko device.

You will get 500MB free with every Ryoko order. Once you run out of free data, just insert your personal SIM card with internet data or select one of the 3 great global data deals Viaota has to offer. You can read more about them here Viaota

STOP:
It is very simple to stop using Viaota. If you have one of the 3 Viaota data plans activated, please contact our customer support team at [email protected] and we will cancel the plan for you.

Ryoko can still be actively used with any other (non-Viaota) SIM card installed.

We can help you to top up your data. Please contact us at [email protected] and let us know your Ryoko order number. We will be able to assist you. Afterwards we will send you a link: you will use the link to choose a Viaota data plan and top up your data.

You can check your order status by entering your email address used for the order and/or your tracking number here: https://ryokorouter.com/tracking

There are multiple reasons as to why you may not have received your order confirmation:

• It is possible that you have entered your email address incorrectly.
• Please check your spam folder. It is possible that the order confirmation has been filtered as spam.
• The order process may have not been completed correctly.

If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form you can find below. As a “subject please use the option: "Have not received an order confirmation". Our dedicated customer support team will then check whether or not your order has come through.

As long as your order has not left our warehouse we can still change and correct your delivery address. Please reach out to our customer service via the contact form you can find below using the subject "Address change". Your delivery address will then be adjusted. Once your order has left our warehouse we can no longer change your delivery address.

If you wish to cancel your order please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage it is possible we may still be able to change or cancel it.

However, please be aware that we are often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of it being placed.

Unfortunately changing your order is not possible.

As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject "Cancelling my order" and provide us with your order number. You can then simply place a new order and effectively change it on your own.

Your invoice was sent to the email you provided in your order details. If you haven’t received it, please contact our customer support at: support@getryoko.com

The processing time for orders is 1-2 business days. After that, delivery times are as follows:

Please keep in mind that during holidays or limited edition launches this time may vary. Thank you for your patience.

**Disclaimer: current COVID-19 pandemic has disrupted the logistics network, which has affected the delivery times. As a result, estimated delivery times for some items may be longer than usual at the moment.**

Please read our shipping policy for more information.

Please follow these instructions:

1. Copy either your:
   • order number,
   • tracking number or
   • email address.
2. Open the tracking page
3. Paste any of the information mentioned above into the designated field on the page and press “track.”
4. You can now track your order status.

We offer FREE shipping to all the countries we ship to (we ship to most countries around the world using the fastest delivery methods available to us).

The warranty will cover any defects presumed to have existed at the time of delivery or which become apparent within the period of the warranty term. Extended warranty may cover more defects (e.g. water damage).

Please read our warranty policy for more information here: Ryoko Warranty Policy

If you have received a defective item, please contact our customer support at [email protected] and provide detailed information about the defect. We will change your purchased product to a new product if the warranty conditions are applicable.

Please note that your product might be changed to a newer model of no lesser value than the original product if the model that you have purchased is no longer in production.

Please be aware that you will have to return the defective item for quality inspection.

Within 30 Days Period from the delivery date of your order (to be determined by the tracking number provided) any customer who is not satisfied can return the product for a refund or replacement. Please contact our customer support explaining why you want to return your product so our support team can send you further instructions:

[email protected]

Please note that a restocking fee of 15% is applied to all customer’s remorse returns. Return shipping will have to be covered by the customer and any related fees will not be compensated by us.

Read more about our return policy here: Return Policy

We will give a refund for the returned product within 14 days from receiving the product at our return address. However, please note that we will only accept the returned product if it was not used, has not been damaged and has been sent back to us in the original packaging. A refund might take up to 5 days to reach your bank account after it's made.